Privacy Policy

The Boiler Guys ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for heating, boiler, and HVAC services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and service address when you submit a contact or quote request form.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our site.
• Communications: Records of correspondence if you contact us by email, phone, or through our website forms.
• Media Uploads: Photos or videos you voluntarily upload when submitting a service request.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and manage boiler installations, repairs, and maintenance appointments
• Send service confirmations, follow-ups, and appointment reminders
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations in Ontario and Canada
• Detect and prevent fraudulent or unauthorized activity

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., web hosting, analytics), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority in Canada or Ontario.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Canadian law. When your information is no longer needed, we will securely delete or anonymize it.

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: